Frequently Asked Questions
Expert advice and support for your musical journey.
How do you ensure guitars are safe during shipping?
Every instrument undergoes a rigorous packing process using professional-grade materials and double-walled boxes. We detune the strings slightly to relieve tension and use internal bracing to prevent movement during transit.
Do you offer a warranty on vintage electronics?
Yes, all vintage guitars and amplifiers are inspected and serviced by our in-house technicians. We provide a 30-day functional warranty on all pre-owned electronics to ensure they meet our performance standards.
What is your return policy for online orders?
We offer a 48-hour approval period for all guitar and amplifier purchases. If you are not satisfied, you can initiate a return within this window for a full refund, minus shipping costs and a 5% restocking fee.
Can I trade in my old gear for store credit?
Absolutely. 30th Street Guitars specializes in trades and buyouts. You can bring your gear to our showroom or send us detailed photos and descriptions online for a preliminary valuation.
Do you provide professional setup services?
Every guitar sold is professionally set up by our luthiers to your preferred specifications. We check the intonation, action, and electronics to ensure the instrument is stage-ready the moment it arrives.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and Affirm financing. For high-value vintage items, we also accept bank wire transfers for added security.