Returns & Exchanges
At 30th Street Guitars, we want you to be completely satisfied with your gear; if a product doesn't meet your expectations, you may return it within 14 days of receipt for a full refund or exchange. Please note that vintage instruments and custom-built electronics must be returned in their original, unmodified condition to qualify.
Initiate Your Return
Contact our support team via email or phone to request a Return Merchandise Authorization (RMA) number and confirm your eligibility.
Secure Packaging
Carefully pack the item in its original shipping container with all included manuals, cables, and accessories to prevent damage during transit.
Shipping and Tracking
Affix the provided return label or ship via a carrier of your choice with full insurance, ensuring you retain the tracking information for your records.
Inspection and Refund
Once our technicians verify the item's condition, we will process your refund to the original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing